Question 1

How do I care for and clean the pillows?

Accepted Answer

Our pillowcases are easy to care for; do not wash, clean with a damp microfiber cloth to preserve the embroidery and the shine of the materials.

Question 2

Do you offer returns or exchanges?

Accepted Answer

Yes, you can return or exchange unused pillows within 14 days of receipt.

Question 3

What materials are used for the Star Star pillows?

Accepted Answer

Our cushions are made from high-quality fabrics (metallic imitation leather) and artfully embroidered with elegant gold or silver threads (50% viscose, 50% metallized polyester). Only durable and easy-care materials of Swiss craftsmanship are used.

Question 4

Are the cushions handmade?

Accepted Answer

Yes, every Sternstar pillow is unique and is handmade in Switzerland with great attention to detail.

Question 5

Can I have the cushions custom-made?

Accepted Answer

We can produce custom sizes or special color combinations upon request. Contact us for a personal consultation.

Question 6

How do I care for and clean the pillows?

Accepted Answer

Our pillowcases are easy to care for; do not wash, clean with a damp microfiber cloth to preserve the embroidery and the shine of the materials.

Question 7

How long does shipping take?

Accepted Answer

Within Switzerland, shipping usually takes 3–5 business days. International deliveries may take slightly longer depending on the country.

Question 8

Do you offer returns or exchanges?

Accepted Answer

Yes, you can return or exchange unused pillows within 10 days of receipt.

Question 9

Where are the pillows manufactured?

Accepted Answer

All our products are manufactured in Switzerland – “Swiss Made” stands for quality, precision and exclusive craftsmanship.

QUESTIONS & ANSWERS

FAQ

How do I care for and clean the pillows?

Do you offer returns or exchanges?

What materials are used for the Star Star pillows?

Are the cushions handmade?

Can I have the cushions custom-made?

How do I care for and clean the pillows?

How long does shipping take?

Do you offer returns or exchanges?

Where are the pillows manufactured?